Community Guidelines

Our Promise

SOLA is a space designed to feel safe, warm, and judgement-free. These Community Guidelines exist to protect that experience — for you and for everyone on SOLA. They apply to all users, in all countries, across all features of the app. By using SOLA, you agree to follow these guidelines. Violations may result in warnings, content removal, suspension, or permanent account termination.

1. Be Authentic. Be Respectful.

• —Be genuine about who you are when setting up your account.
• —Treat SOLA Companions and any interactions on the platform with basic respect.
• —Interact with the Service in good faith.
• —Do not impersonate any real person, public figure, celebrity, or other user.
• —Do not create false or misleading accounts.
• —Do not use SOLA to manipulate, deceive, or take advantage of others.

2.1 Content Involving Minors — Zero Tolerance

You must never attempt to generate, solicit, share, or discuss any sexual, romantic, or exploitative content involving anyone under 18 years of age. Any attempt to use SOLA to produce such content will result in permanent account termination and reporting to relevant authorities, including the National Center for Missing and Exploited Children (NCMEC) where applicable.

2.2 Violence and Threats

• —Do not use SOLA to threaten, intimidate, or incite violence against any person or group.
• —Do not use SOLA to plan, coordinate, or glorify acts of violence or terrorism.
• —Do not attempt to use SOLA Companions to generate instructions for violence, weapons manufacturing, or harm.

2.3 Hate Speech and Discrimination

Content that dehumanises, threatens, or incites hatred against individuals or groups on the basis of race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic is prohibited.

2.4 Self-Harm and Suicide

• —Content that promotes, glorifies, or provides instructions for self-harm, suicide, or eating disorders is not allowed.
• —If you or someone you know is struggling — USA: call or text 988 (Suicide and Crisis Lifeline). International: visit findahelpline.com for a helpline in your country. Emergency: call 911 (USA) or your local emergency number.

2.5 Illegal Activity

• —Do not use SOLA to plan, discuss, or facilitate any illegal activity, including drug trafficking, fraud, theft, or cybercrime.
• —Do not use SOLA to solicit or share illegal content of any kind.

2.6 Harassment and Stalking

• —Do not use SOLA to harass, stalk, bully, or intimidate any individual.
• —Do not attempt to use SOLA Companions to gather or compile information about real individuals without their consent.

3. Safety for Users Under 18

• —SOLA welcomes users aged 13 and above. We take the safety of younger users seriously.
• —Do not share personal information (home address, school name, phone number, or photos) in your conversations.
• —If a conversation with SOLA makes you feel uncomfortable, end it and use the in-app report feature.
• —Talk to a trusted adult if something on SOLA upsets or confuses you.
• —Parents and guardians: review these guidelines with your teen. We strongly encourage parental oversight. If you believe your child has been exposed to harmful content, contact support@mysola.world immediately.

4. Using SOLA Companions Responsibly

• —SOLA Companions are AI-powered — they are not real people. Please keep this in mind as you interact.
• —Healthy use: use SOLA for reflection, entertainment, and light companionship; take breaks; maintain real-world social connections.
• —Do not attempt to obtain medical, psychological, legal, or financial advice from SOLA Companions — they are not qualified and their responses may be inaccurate.
• —Do not attempt to 'jailbreak' or manipulate Companions into violating these guidelines using tricks, roleplay framing, or instructions to 'ignore' their guidelines.
• —Do not develop an unhealthy emotional dependency on SOLA as a substitute for human relationships or professional support.
• —SOLA is not a crisis service. If you are in distress or danger, contact emergency services or a mental health crisis line.

5. Protecting SOLA's Integrity

• —Do not attempt to reverse-engineer or extract the underlying AI models, system prompts, or internal logic of SOLA.
• —Do not use automated tools, bots, or scripts to interact with SOLA.
• —Do not share exploits or workarounds that bypass SOLA's safety systems with other users.
• —Do not misuse the reporting system by filing false or malicious reports.

6. Reporting a Problem

• —Use the in-app report button, or email support@mysola.world.
• —Include as much detail as possible: the nature of the violation and any relevant screenshots.
• —All reports are reviewed by our team. We take every report seriously.

7. How We Enforce These Guidelines

• —We use a combination of automated systems and human review to enforce these guidelines.
• —Warning: for first-time or minor violations.
• —Content removal: violating content may be removed without notice.
• —Feature restrictions: we may restrict access to certain features as a precautionary measure.
• —Temporary suspension: for repeated or serious violations.
• —Permanent termination: for severe violations, including any involving minors, threats of violence, or illegal activity.
• —Reporting to authorities: where required by law or where there is risk to physical safety.

8. Appeals

If you believe your account was suspended or terminated in error, email support@mysola.world with subject 'Account Appeal'. Include your registered email address and a description of why you believe the action was taken in error. We will review appeals within 10 business days.

9. Changes to These Guidelines

We may update these Community Guidelines from time to time as SOLA grows and evolves. Material changes will be communicated via in-app notification or email. Your continued use of SOLA after an update constitutes acceptance of the revised guidelines.

10. Contact

• —VEL LABS PRIVATE LIMITED
• —Email: support@mysola.world
• —Website: mysola.world
• —Grievance Officer: Bahul Arora — bahularora@gmail.com

Questions? We're here.

Reach us at support@mysola.world