Account Deletion

1. How to Request Account Deletion

• —Account deletion is available directly within the SOLA app — no need to contact support.
• —Steps: Open the SOLA app → Tap your Profile icon → Go to Settings → Tap Delete Account → Read the deletion summary and tap Confirm Deletion.
• —Upon confirmation, you will receive an email to your registered address confirming the request and stating the date permanent deletion will take place.
• —If you are unable to access the app: email support@mysola.world with subject 'Account Deletion Request' from your registered email address. We will initiate the process within 5 business days and confirm via email.

2. The 20-Day Grace Period

• —After you confirm deletion, your account is not deleted immediately. It enters a 20-day grace period.
• —During the grace period: your account is marked as pending deletion; you lose access to SOLA Premium features immediately; your data is not yet deleted; you will receive a reminder email before the period ends.
• —Cancelling deletion: if you log back in to SOLA at any point during the 20-day grace period, your deletion request is automatically cancelled and your account is fully restored. No data will have been deleted.
• —After the 20-day grace period ends without a login, permanent deletion is carried out and cannot be reversed.

3. What Is Deleted Upon Permanent Deletion

• —Your account profile: name, email address, phone number, and date of birth.
• —Your complete conversation and chat history with SOLA Companions.
• —All messages, interaction logs, and session data.
• —Your personalisation settings and preferences.
• —Any Message Credits balance remaining in your account — Credits are forfeited upon deletion and are non-refundable.
• —Data shared with third-party service providers, to the extent technically possible under their data retention policies.
• —Once permanently deleted, your data cannot be recovered. A new account created after deletion will start fresh with no prior history.

4. What Happens to Your Subscription

When you request account deletion, your SOLA Premium subscription is automatically cancelled and Premium access is revoked immediately. You will not be charged for any future billing periods from the date deletion is queued. Any unused portion of your current paid billing period is non-refundable, except where required by applicable law. Please refer to our Refund Policy at mysola.world/refund-policy for details.

5. What Is Retained After Deletion

• —Transaction and billing records — retained 7 years (Indian accounting, tax, and GST law).
• —Support and grievance communications — retained 3 years (legal dispute resolution).
• —Safety, abuse, or policy violation records — retained 3 years (platform integrity and legal compliance).
• —Anonymised / aggregated analytics — retained indefinitely (product research with no personal identifiers).
• —All retained data is stored securely and deleted once its retention period expires.

6. Third-Party Data

SOLA uses third-party service providers to deliver and improve the Service. Upon permanent account deletion, we request deletion of your identifiable personal data from all relevant third-party processors. Aggregated or anonymised data that cannot be linked back to you may be retained by those providers. We cannot guarantee immediate deletion of all data held by third parties, as each operates under its own retention policies. We will make reasonable efforts to ensure deletion is requested promptly.

7. Reactivation After Permanent Deletion

• —Once permanent deletion is complete, your account cannot be reactivated or recovered.
• —You are welcome to create a new SOLA account at any time, but no previous conversation history will be available.
• —Any Message Credits balance will not be restored.
• —A new free trial may or may not be available depending on platform trial eligibility rules.

8. Data Deletion Rights Under Privacy Law

• —To exercise a formal right to erasure under applicable privacy law — such as CCPA (California), DPDP Act 2023 (India), or GDPR (EU/UK) — without fully deleting your account, submit a standalone data deletion request to support@mysola.world with subject 'Data Erasure Request'.
• —We will respond within the timeframe required by applicable law: 45 days under CCPA, 30 days under DPDP, 30 days under GDPR.
• —Some data may be exempt from erasure where retention is required by law.

9. Contact

• —VEL LABS PRIVATE LIMITED
• —235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038
• —Email: support@mysola.world
• —Website: mysola.world
• —Grievance Officer: Bahul Arora — bahularora@gmail.com
• —Grievance complaints will be acknowledged within 24 hours and resolved within 15 days.

Questions? We're here.

Reach us at support@mysola.world